Refund policy

Bee Design – Exchange, Cancellation & Refund Policy

Effective Date: 01 August 2026

Welcome to Bee Design.

Every Bee Design garment is thoughtfully handcrafted and made exclusively after your order is placed. Unlike mass-produced clothing, each piece is created with care, precision, and attention to detail, ensuring a product that is unique to you.

By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.

Our Made-to-Order Promise

At Bee Design, every order is crafted only after it is placed. This approach allows us to maintain superior craftsmanship, minimize waste, and deliver garments made especially for you.

As each product is made to order, all sales are considered final once production has begun.

1. Order Modifications & Cancellation

If you wish to change the size, colour, or cancel your order, you must contact us within 16 hours of placing your order.

📧 Email: beedesignsofficial@gmail.com

Please mention:

  • Order Number
  • Full Name
  • Requested modification or cancellation

We will do our best to accommodate your request. However, as production begins shortly after an order is confirmed, modifications or cancellations cannot be guaranteed once the tailoring or production process has started.

Once production has commenced, the order cannot be modified, cancelled, or refunded.

2. Exchange Policy

Since every Bee Design garment is handcrafted exclusively for each customer, we do not offer returns or exchanges for:

  • Change of mind
  • Incorrect size selected while placing the order
  • Colour preference
  • Personal preference after delivery

We only offer an exchange if:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive an incorrect item dispatched by Bee Design.

3. Exchange Eligibility

Exchange requests must be initiated within 48 hours from the date your order is delivered.

To qualify for an exchange, the product must be:

  • Unworn
  • Unwashed
  • Unused
  • In its original condition
  • With all original tags attached
  • Returned in its original packaging

A valid proof of purchase or order confirmation is required.

4. Exchange Request Process

To request an exchange, please email beedesignsofficial@gmail.com within 48 hours of delivery.

Your email must include:

  • Order Number
  • Clear photographs of the issue
  • A brief description of the problem
  • An unedited continuous unboxing video (mandatory for damaged, defective, or incorrect products)

Our team will carefully review your request.

If your request is approved, you will be required to courier the product back to us.

Return Address:
The return address will be communicated to you after your exchange request has been reviewed and approved.

Please ensure that the garment is securely packed in its original packaging before shipping.

Once we receive the product, our Quality Assurance team will inspect it to verify the reported issue.

If the inspection confirms a manufacturing defect, damage during transit, or an incorrect product dispatched by Bee Design, we will dispatch a replacement at the earliest possible opportunity.

Products returned without prior approval will not be accepted.

5. Damaged, Defective or Incorrect Products

Every Bee Design garment undergoes multiple quality checks before dispatch. However, if you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process your claim, an unedited continuous unboxing video is mandatory.

The video must clearly show:

  • The sealed package before opening.
  • The shipping label.
  • The complete unboxing process.
  • The garment inside the package.
  • The defect, damage, or incorrect product received.

Claims submitted without a valid unboxing video may not be eligible for an exchange.

Bee Design reserves the right to determine the validity of every claim after reviewing the submitted evidence and inspecting the returned product.

6. Returns & Refunds

As all Bee Design products are made to order, we do not accept returns or offer refunds for:

  • Change of mind
  • Incorrect size selected by the customer
  • Colour preference
  • Personal preference
  • Delay in delivery caused by courier partners

Refunds will only be considered under exceptional circumstances where:

  • Bee Design is unable to fulfil your order.
  • A replacement cannot be provided for an approved manufacturing defect.
  • The order is cancelled by Bee Design before dispatch.

If a refund is approved, it will be processed to the original payment method within 5–7 business days. The actual credit timeline may vary depending on your bank or payment provider.

7. Shipping Charges

Shipping charges paid during checkout are non-refundable.

If an exchange request is approved due to a manufacturing defect, damaged product, or an incorrect item dispatched by Bee Design, customers will initially be required to courier the product back to us.

Upon successful verification of the issue, Bee Design may reimburse reasonable courier charges against a valid courier receipt or provide equivalent store credit, at our sole discretion.

8. General Conditions

Bee Design reserves the right to reject any exchange request if:

  • The product has been worn, washed, altered, or damaged after delivery.
  • Original tags or packaging are missing.
  • The request is made after the specified time period.
  • The returned product fails our quality inspection.
  • The claim is unsupported by sufficient evidence.

Bee Design reserves the right to amend this policy at any time without prior notice. The policy published on our website at the time of purchase shall apply to your order.

Customer Support

📧 Email: beedesignsofficial@gmail.com

🕒 Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

📍 Return Address:
The return address will be communicated to you after your exchange request has been reviewed and approved to ensure your package reaches the correct processing location.